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TERMS AND CONDITIONS AGREEMENT OF SALE Please read them carefully The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from Data Depot Australia Pty Ltd indicates your acceptance of these terms and conditions. Data Depot Australia Pty Ltd reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice. Placing order We do not ship to overseas All orders placed are subject to confirmation and acceptance by Data Depot Australia Pty Ltd, this includes the pre-paid orders, direct deposit etc. Data Depot Australia Pty Ltd may vary prices for received orders in the event of price changes or mistakes made by suppliers. In the case of price increase, you may cancel the order by giving notice to Data Depot Australia, which must be received within seven days of the price increase notification. To minimise errors and improve efficiency, orders should be placed using our on-line system whenever possible. Other ordering methods include Emailing sales@datadepot.com.au or submitting your order by fax. We do accept phone orders however a purchase order is necessary for all orders either by mail,fax or email. Data Depot Australia does operate a shop front. All prices listed on the web site are the same as our shop prices. Our warehouse pick up time is between 9am and 5pm Monday to Friday. Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back. Cancellations may be communicated by telephone, email or Fax. Cancellations for assembled system orders will incur a 10% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts. Cancellation for specially ordered items will also attract a 10% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost. Payment Accepted payments include Credit Card (Visa/ Master Card/Bankcard), direct deposit & bank transfer or Payment can also be made for orders by sending us a cheque or money order. Despatching of goods where the payment terms selected is by pre-payment, is subject to fund clearance. This includes direct deposits, payment by cheque etc. For pick up orders, payment can be made by accepted credit cards, EFTPOS, direct bank deposit, cash, money order, Cash deposit or Internet funds transfer Funds Transfers require 1 x night for the funds to be cleared. Cheque deposit will take 3 or 4 days to be cleared. Please make your cheque or money order payable to: Data Depot Australia Pty Ltd There is no additional charge for Visa/Master Card/Bankcard payments. American Express payments will attract a 3% (plus GST) surcharge. Data Depot Australia Does Not offer a COD delivery service via Australia Post When doing a direct fund transfer or direct deposit into our account, please include Your name as the deposit Reference. It is also required for a deposit slip to be sent to us by fax or E-mail (scanned). For Internet funds transfer please cut and paste the transfer details and send to us by E-mail. Our bank account details: Bank: National Australia Bank Account Name: Data Depot Australia Pty Ltd B.S.B. Number: 082 723 Account Number: 464422199 The title of the goods supplied does not pass to the customer from Data Depot Australia until the full amount is paid to Data Depot Australia Pty Ltd. Is it safe to use a Credit Card online? :: Using a credit card to purchase a product online is in fact much safer than carrying out a transaction for a meal in a restaurant. This is because creating duplicates or leaking your details from a 'hand-roll' machine, used in numerous retail stores is extremely simple. However, no duplicates are created by our online service due to the fact our electronic terminal merely verifies your credit card details with your creditor gateway. Shipping Below is a guide to help you estimate shipping costs. Please note these are estimates only. You will be advised should there be any extra costs incurred for larger bulkier items. Description Duration Cost (gst incl.) Post Office Express Mail (0.5kg no insurance) * Next Day $6.60 Post Office Express Mail (3.0kg no insurance) * Next Day $11.00 Post Office Registered Mail (NSW 5.0kg) * 2-3 Day $11.00 Post Office Registered Mail (NSW 10.0kg) * 2-3 Day $16.50 Post Office Registered Mail (NSW 15.0kg) * 2-3 Day $22.00 Post Office Registered Mail (NSW 20.0kg) * 2-3 Day $27.50 Post Office Registered Mail (non-NSW 5.0kg) * 3-7 Day 22.00 Post Office Registered Mail (non-NSW 10.0kg) * 3-7 Day 38.50 Post Office Registered Mail (non-NSW 15.0kg) * 3-7 Day 49.50 Post Office Registered Mail (non-NSW 20.0kg) * 3-7 Day $66.00 Courier (NSW) Next Day $16.50 Courier (Sydney CBD) Same/Next Day $11.00 Courier (ACT Metro) Next Day $16.50 Courier (non-NSW) Varies $33.00 VIP Pty Ltd (Sydney CBD) 3 hours $22.00 VIP Pty Ltd (Sydney Metro) 3 hours $44.00 Aus Air Express/Ansett Air Freight (3kg bag) Varies $16.50 Aus Air Express/Ansett Air Freight (5kg bag) Varies $24.20 Picked Up By My Own Courier N/A $0.00 Picked Up By Myself N/A $0.00 We do not ship to PO Boxes. All Freight charges will be paid for in FULL by the customer. Data Depot will advise you of the freight charge on your order before shipment All freight is the responsibility of the customer. Freight prices are dependant upon locality. We do not ship to third party addresses. Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Data Depot Australia will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery. Tracking of order delivery Is Available by contacting our dispatch department after shipment Return and refund There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order. Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 10% of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for installation etc. Please refer to the warranty section for refund procedures regarding Dead On Arrival goods. Any incorrect, missing or damaged items received must be reported to Data Depot within 24 hours of you receiving the delivery. This can only be done by E-mail, Fax or Phone. If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. Data Depot Australia owns the title of any extra goods shipped with your order that have been despatched in error. Warranty claim All goods sold by Data Depot Australia come with an one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item. Computer systems built by Data Depot carry a one year parts and labour warranty. This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty. Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances. Data Depot Australia is responsible for the handling of most products’ warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not Data Depot Australia Warranty only covers the item(s) sold by Data Depot. Warranty does not cover any other equipment used in conjunction with the item(s) sold by Data Depot. Data Depot does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the monitors, printers, etc are covered by direct manufacturer warranty. DOA (Dead on arrival) items are eligible for refund or an instant replacement from our stock. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA. This is particularly important for printers, monitors etc where the manufacturers have strict guidelines. Customers must request a RA (Return Authorisation) number prior to returning any merchandise to Data Depot. RA number is deemed effective for only 10 days including the day of issue. RA number can be obtained by E-mailing our support, or by phone call. RA number are only issued when we consider the item is in fact faulty from the descriptions provided by the customer. A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Data Depot to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Data Depot also reserves the right to charge the labour cost for examining these goods where no fault was found. All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc. Data Depot is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service. Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods. Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is. Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Data Depot. Data Depot is not responsible for any parcel missing in transit, on its return back to Data Depot. Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower. Warranty turnaround time Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Data Depot Australia is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired. If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement. Disclaimer Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice. Images displayed on this web site should be regarded as illustrative and informational purpose only.The actual products are often not identical to the images. Hyperlinks (URL) If provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our sales team.