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Shipping is FREE Australia-wide for all orders over $150 (including GST) and a standard delivery charge of $14.95 will be added to the purchase price for orders under $150 (including GST), for delivery anywhere in Australia***.
*** Excludes Melville Island (NT), Kangaroo Island (SA), Groote Eylandt (NT), Bathurst Island (NT), Fraser Island (QLD), Flinders Island (TAS), King Island (TAS), Mornington Island (QLD). Extra shipping costs will apply to these regions.
PLEASE NOTE: BECAUSE WE USE A FREIGHT SERVICE WE ARE UNABLE TO DELIVER TO PO BOXES OR PARCEL LOCKERS.
If you have special shipping requirements (such as a PO BOX or parcel locker) then please contact us directly. We may be able to arrange in some metro areas, however there will be an additional cost.
For some of the larger UPS units and racking/cabinets, there may be an additional freight cost that will be calculated and displayed at checkout, before the order is finalised. Some of these items are delivered on pallets, which is why additional freight charges are necessary. If you would like, please feel free to call us on 1300 944 030 for a shipping quote prior to order.
For larger deliveries such as UPS units and racking/cabinets and bulk pallet orders, the receiver of the order must supply the ability to have the delivery removed from the truck (ie. forklift, palate lifter etc), because most courier companies do not supply this service. If the receiver of the order, or someone else on their behalf, can not be contacted at the time of the delivery or the order can not be removed from the truck safely, an additional tail lift and/or re-delivery charge will be incurred.
We endeavour (but do not guarantee) to have Orders sent out from our Melbourne warehouse within 1 working day from the date placed by the customer.
Estimated delivery times for each Product in your Order will be displayed at the check out. These delivery times are calculated on the basis that the Products are in stock at the time of ordering. (If they are not delivery times may be longer). Assuming all Products in your Order are in-stock, the following estimated delivery times apply:
- 1-2 Business Days - Melbourne, Canberra, Sydney, Adelaide, Geelong, Bendigo and Mildura
- 2-3 Business Days - Brisbane, Broken Hill and Albury
- 3-4 Business Days - Hobart, Country Victoria
- 4-5 Business Days - Perth, Fremantle and Townsville, Country NSW
- 5-6 Business Days - Darwin, Country Western Australia
- 8-9 Business Days - Cairns, Far North Queensland
For the above purposes “Business Days” means Monday through Friday , excluding Public holidays in either the place of dispatch or receipt.
Although every reasonable effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Order has not arrived within the estimated delivery time, please contact us by email to firstname.lastname@example.org, or phone 1300 944 030.
Unless otherwise agreed by us, we will deliver your Order to the address indicated on your Order Confirmation. Where delivery is to occur by our carrier service, if no-one is available to take delivery of your Order, our carrier (Toll, Star Track or TNT) will leave a card to arrange another delivery time or collect from their distribution centre. Where delivery is to occur by our courier service and no one is available to take delivery, the courier will leave a card requesting you to telephone them to arrange a suitable time and date for delivery or collect from their distribution centre. After a second delivery attempt, additional costs may be incurred for the third and final delivery attempts.
We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.
Title and risk of loss to all Products will pass to you on delivery.
All Products are covered with full transit insurance, and upon dispatch of your order our system will automatically email you your shipment and parcel tracking details.
All items are sent via Toll or Star Track service, except items of a larger weight and/or dimension which are sent via TNT courier. Data Depot has partnered with Toll, Star Track and TNT, which are considered among Australia's most reliable courier companies to offer prompt and safe shipping right around Australia.